Degraded inquiry experience

Incident Report for Persona

Resolved

This incident has been resolved.

Posted Nov 07, 2020 - 02:25 UTC

Identified

We've identified a few potential root causes for some of the latency seen from our servers. We will deploy the fixes for them within the hour and will continue monitoring.

Posted Nov 07, 2020 - 02:01 UTC

Investigating

Individuals may experience waiting several minutes to proceed in an inquiry.

Posted Nov 06, 2020 - 23:19 UTC

This incident affected: Web SDK, iOS SDK, Android SDK, and API.