An external data source is experiencing connectivity issues

Incident Report for Persona

Resolved

The external data source has fully recovered.

Posted Aug 09, 2023 - 21:18 UTC

Monitoring

The external data source is online again. All verification flows should be performing as expected.

Posted Aug 09, 2023 - 20:58 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 09, 2023 - 20:43 UTC

Identified

An external data source used in a small set of verification flows is experiencing connectivity issues. A small set of customers may experience an elevated cancellation rate on their verification flows.

Posted Aug 09, 2023 - 18:54 UTC

This incident affected: Verifications.