Degraded Government ID and Selfie verification performance

Incident Report for Persona

Resolved

All ongoing impact has been resolved and the system is fully operational again.

Posted Mar 02, 2023 - 20:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 02, 2023 - 20:23 UTC

Identified

Impact has been mitigated and limited to one Verification check. End users are no longer seeing degraded performance. Organizations may see issues with particular submissions.

Posted Mar 02, 2023 - 20:18 UTC

Update

We are continuing to investigate this issue.

Posted Mar 02, 2023 - 19:52 UTC

Investigating

We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.

Posted Mar 02, 2023 - 19:49 UTC

This incident affected: Web SDK, iOS SDK, Android SDK, API, and Verifications.