Degraded Government ID and Selfie verification performance
Incident Report for Persona
All ongoing impact has been resolved and the system is fully operational again.
Posted Mar 02, 2023 - 20:51 UTC
We are continuing to work on a fix for this issue.
Posted Mar 02, 2023 - 20:23 UTC
Impact has been mitigated and limited to one Verification check. End users are no longer seeing degraded performance. Organizations may see issues with particular submissions.
Posted Mar 02, 2023 - 20:18 UTC
We are continuing to investigate this issue.
Posted Mar 02, 2023 - 19:52 UTC
We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
Posted Mar 02, 2023 - 19:49 UTC
This incident affected: Web SDK, iOS SDK, Android SDK, API, and Verifications.