Degraded Government ID and Selfie verification performance
Incident Report for Persona
Resolved
All ongoing impact has been resolved and the system is fully operational again.
Posted Mar 02, 2023 - 20:51 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 02, 2023 - 20:23 UTC
Identified
Impact has been mitigated and limited to one Verification check. End users are no longer seeing degraded performance. Organizations may see issues with particular submissions.
Posted Mar 02, 2023 - 20:18 UTC
Update
We are continuing to investigate this issue.
Posted Mar 02, 2023 - 19:52 UTC
Investigating
We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
Posted Mar 02, 2023 - 19:49 UTC
This incident affected: Web SDK, iOS SDK, Android SDK, API, and Verifications.